Here at Joe's Gaming & Electronics, we stand behind our work with a 100-day warranty. We do our best to maintain a defect rate of 0 which means that we strive to become better each day at completing the repairs that we do in a way that will ensure the maximum longevity and reliability that is possible. If you send your device in to us for repair, we want to send it back to you once and have it last for as long as you have it.
While this is our goal, we know that there will be instances where issues occur and we do our best to handle those situations in the best way that we can. If you have sent your items in to us for repair and they have now stopped working or another issue has arisen, this article is for you. We want to explain what our warranty covers and excludes in as much detail as possible.
If you are having issues with your device, we would recommend that you head over to the Troubleshooting section of this help website where we have information on how to narrow down any potential issues with your device or potentially fix the problem altogether.
100-day limited warranty - repairs
We are specialists in electronics repairs. Therefore we only repair items that we can stand behind with our 100-day warranty against defects in workmanship under normal use. Our repairs are performed by expert technicians at Joe's in-house repair center. All repaired products are tested and verified to work properly prior to shipment.
This warranty excludes damage resulting from abuse, liquid damage, accidents, modifications, unauthorized repairs or other causes that are not defects in workmanship.
Per manufacturers specs, most smartwatches and fitness trackers are water-resistant, but not waterproof (see your owners manual). Liquid damage to these devices is not a defect in workmanship and is also excluded from the warranty.
We are not responsible for return shipping on warranty repairs outside of the United States of America.
100-day limited warranty - products
We are specialists in electronics and video-gaming merchandise. Therefore we only sell items that we can stand behind with our 100-day warranty against defects in workmanship under normal use. Our refurbished products are repaired and restored to a like-new state, by Joe's in-house repair center. They are verified to work properly and include all parts and accessories (original or comparable substitutes). All refurbished products sold by Joe's Goods, LLC (Joe's Gaming & Electronics) include a 100-day warranty. If you find your purchase to be defective or not what you expected, we'll work with you to make it right!
This warranty excludes damage resulting from abuse, liquid damage, accident, modifications, and unauthorized repairs or other causes that are not defects in the product.
We are not responsible for return shipping on products that are sent outside of the United States of America.
What If I Accidentally Damage My Item?
Our warranty does not cover physical or liquid damage which means that if we replace parts and you accidentally damage the item(s) after receiving them, we will not cover that under warranty. We will, however, offer you a discount on the repairs if you send them back into us for repair by following the steps on our website Here and leave a note in the repair form stating that you had the item(s) previously repaired with us.
What If My Item Stops Working on Its Own?
If your item(s) stops working on its own within 100 days of you receiving it back, we will repair it for you for free so long as the issue is something that we worked on. Please reach out to us via email or give us a call if this has happened and we will troubleshoot the issue with you. You can also start troubleshooting on your own by resetting your device. We have an ever-growing list of resets for devices located in our article Here. If we cannot resolve it with troubleshooting, we will email you a free shipping label so that you can send it in to us for repair. Our contact info: Support@JoesGE.com or 360.362.1722
What If it Has Been Longer Than 100 Days?
If you are outside of the 100-day warranty, we can offer you a discount on the repairs for your item so long as it is not accidentally physically damaged and has not been exposed to liquid.
Examples of our warranty in effect:
1. Item Arrives Not Working
A Customer sends their wireless earbuds into us saying that they are having a power issue and will not charge or turn on. When we receive them, we find that the power board has been damaged by sweat seeping into the earbuds which has corroded the power circuit board. We contact the customer to notify them of the damage and recommend that they do not use the earbuds while sweating profusely as they are not waterproof and advise that we will not offer a warranty repair if the earbuds are sent back and have sweat damage. We replace the board and the customer pays. We then ship the earbuds back to the customer but when they receive them, they will not turn on so they contact us. The first thing we recommend is for the customer to reset the earbuds before sending them back to us. The reset fixes the issue so the customer gets back to enjoying their earbuds. A month later, the customer contacts us again saying that the earbuds will not work and we have them perform a reset. The reset does not fix the problem so we email a free shipping label so that they can be sent in for a warranty repair and we find that the power board, once again, has been corroded by sweat. We offer a discount on the repair and the customer accepts. This repair would not be covered under warranty because it is caused by physical or liquid damage.
2. Damaged headphones
A customer sends us their headphones that have a broken headband and are not turning on. We find that the power issue can be resolved by resetting them and charging them to full but the headband did need to be replaced, so we replace it. The customer pays for the repair and we ship the headphones back to the customer. A Month after receiving their headphones, the headband snaps again. This would Not be covered under warranty as the headband that we replaced was the same as the original headband in terms of quality and strength and physical damage is not covered under our warranty.
3. Outside of Warranty
A customer sends their smartwatch into us for a screen repair and we replace the screen and send the watch back to them. A year later, the watch starts having issues counting steps and tracking heart rate so they reach out to us. We would not cover this repair under warranty but we would offer a discount on the repair.
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JOE'S GOODS IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. JOE'S GOODS WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN JOE'S WILL VOID THIS WARRANTY. JOE'S RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF JOE'S WARRANTY POLICY CONTAINED HEREIN. JOE’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. JOE'S SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS JOE'S FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATIONS REFERRED TO HITHERTO.